My Searing Burner will not ignite
-Push & turn the searing burner knob to "High" and hold for 4-5 seconds while pushing the igniter button until lit
-Continue to hold the searing burner knob for another 15 seconds to ensure lighting then release.
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My grill works great, but the side burner is not getting any gas.
-Check to see if the quick-connect is properly attached. (limited to certain models only)
-If there is not a quick-connect, check for tapes at the connection that was left from original package. Remove the taps and reconnect.
-Check orifices for blockage, if blockage is apparent, clear w/ a pin or needle.
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The cast burners (bar shaped) on my grill are only lighting on the left side
-the cross over channel may be dirty
-turn the burner upside down, and find a crossover channel (cut) where the flame crosses.
-clear with a blade or hacksaw until the channel is clear.
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My grill is getting hot too fast
-Please be very careful when operating an outdoor grill, they are designed to heat up very fast.
-Do not leave the grills on unattended.
-Do not preheat for more than 2 min at 350 degrees or higher.
-After preheating, always turn the heat down to low.
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My main burners do not always light when I try to ignite them
- make sure the gas is ON
- make sure the igniter tip is sparkling
- make sure before you turn the knob all the way to get a spark that you press down on the knob to bleed out some gas (about 3 - 5 seconds)
- make sure the burner ports are clear of debris
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My rotisserie burner will not light
- make sure there is a battery in ignition
- make sure the positive side of the battery is facing you when inserted
- make sure that the 2 metal fingers where the spark is supposed to be closed enough to get a spark
- make sure the rotisserie ignition wire is plugged into the rotisserie ignition box
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LP regulator is making a humming noise
- turn OFF the tank, unscrew the regulator, and then screw it back on, this will reset the regulator
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Rotisserie motor will not turn
- make sure the socket is working by trying out other appliances in
same socket
- make sure the weight on the Rotisserie bar does not exceed 25 pounds
- make sure the Rotisserie bar is fully inserted into the motor
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The grill only heats up to 200o - 300o
- make sure the temperature gauge is working properly
- check for leaks by spraying soapy water on all connections
- if while checking for leaks you smell gas at all turn OFF gas source,
please call customer service
- make sure you are not running natural (NG) on a propane grill (LP)
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LP vs. NG
The natural gas has been regulated & reduced in pressure by the time it reaches your house
Liquid propane contains more carbon than natural gas & can burn up to 3 times hotter. Natural gas makes up for this difference in temperature by having larger orifices to let a proper amount of fuel through. Most of all grills hooked up to natural gas burn considerably cooler...however usually quite sufficient heat for grilling. Natural gas is last longer & cleaner burns.
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The flames have too much yellow in them
- you may have to open up venturi valve to get more air mixed in with the gas
- the burners might be dirty and need cleaning off
- the regulator may need replacing
- the burners themselves may need replacing
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The regulator is getting frosted over
- the regulator most likely has a leak
- immediately turn OFF the gas source and call customer service
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